Comparative characteristics of monitoring the quality of public and municipal services in 2013 and 2014

ART 15337

UDK 338.242

Authors:

Aleksandr Nosov,

Mariya Makarkina

Abstract. The paper presents the comparative description of quality and accessibility of public and municipal ser-vices, conducted in the Kirov region in 2013 and 2014.

Keywords: kirov region, monitoring the quality of public and municipal services, state and local government services, citizens' satisfaction with the quality of the russian federation government and municipal services