Keyword: «system of mass service»

The article deals with the main questions of imitating modeling method application to economic objects researching for the purpose of their business processes optimization. As a mathematical model of services rendering sphere, the author considers the system of mass service, discrete and event type of imitating modeling is chosen for imitation of its activity. Practical application of the method is shown on the example of service station work model development by means of Anylogic program and carrying out optimizing experiments.