Mariya Antonenko

One of the topical scientific and practical problems of our time is the identification of the potential opportunities of the emotional sphere of a lawyer. The purpose of the article is to study the effects of conflict interaction among college students (law majors) and develop pedagogical technologies to prevent their constructive deformation. The study was conducted in three stages: a) search and preparatory (theoretical study of psychological and pedagogical literature, selection of methods for conducting a diagnostic experiment. Methods were selected taking into account age characteristics and research topics); b) experimental (conducting a diagnostic experiment, interpreting the results). Methods: "САН" – diagnostics of health, activity, mood (V. A. Doskin, N. A. Lavrentyeva, V. B. Sharay, M. P. Miroshnikov); "Self-assessment of the emotional state" (G. Yu. Aizenk); c) control and summarizing stage (analysis and generalization of the results of the study, working out recommendations for correcting the emotional states of participants in the process of protecting consumer rights). Theoretical methods: literature analysis, synthesis, concretization, generalization; empirical: diagnostic experiment, testing. An empirical study was conducted on the basis of Chelyabinsk Bureau of Legal Assistance LLC. The study involved students of the South Ural State College (jurisprudence). They were 19-20 years old. In general, according to the results of the diagnostic experiment, it was found that the emotional state of trainees was characterized by such negative manifestations as: a middle level of aggressiveness, anxiety, frustration, rigidity. These negative manifestations should be eliminated in the course of practical training, since it is an important stage in the personal development of a specialist and the formation of a value attitude to the professional field of activity. For this purpose, a Program has been developed, the system-forming element of which is the elective course "Consulting on the protection of consumer rights." The objectives and tasks of the elective course: to give an idea of the technological aspects of the process of consulting on consumer protection; to form practical skills on the organization and implementation of consulting on consumer protection. Tasks: learning the essence and content of consulting activities for the protection of consumer rights; training in the theory and practice of consulting on consumer protection using professional consultants; reviewing knowledge and development of skills in consumer protection. The curriculum of the discipline "Consulting on the protection of consumer rights" is 36 hours, including lectures – 16, practical classes 8, independent work 12 and a test. Educational and thematic plan includes five sections: Definition and objectives of the consumer protection counseling process; Subjects and objects of consumer protection consulting; Types and forms of consulting on the protection of consumer rights; The structure of the consumer protection consultation process; The role and place of the consultant in the process of consulting on the protection of consumer rights; Evaluation of the effectiveness of consulting services.