Keyword: «consumer requirements»

INCREASE OF QUALITY OF PASSENGER AUTOMOBILE TRANSPORT ON THE BASIS OF METHODOLOGY OF STRUCTURING QUALITY FUNCTION (QFD)

Authors:

Vyacheslav Epifanov,

Mihail Obshivalkin,

Kristina Lykonkina,

Sergei Gysev

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The article investigates the relationship between the requirements of consumers (passengers) and the parameters of the transport process of transportation in the urban passenger road transport system using the methodology of structuring the quality function (QFD).

Keywords: quality, transportation, transport process, passenger, consumer requirements