Keyword: «service process»

Methodological approaches to assessing the level of quality in the services sector

ART 75225

Author:

Olesya Ivanchenko

Full text Read online

The article is devoted to consideration of the existing methodology for the analysis of quality in services. The author justified the need for service companies assess the level of quality of service and service pro-cess.

Keywords: satisfaction, services, analysis of quality, service process

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