Anna Gyzenko

City: Rostov-na-Dony

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Articles

The diversification of logistics services in the transport: focus on customer satisfaction

ART 14714

Authors:

Viktoriya Bondarenko,

Anna Gyzenko,

Natalya Gyzenko

Full text Read online

The article considers the basic criteria set for the quality of logistical services in transport, in relation to rail freight. The scheme of the strategy of diversification provided by operators servants, which should lead to increased quality of customer service.

Keywords: logistics services, quality of service, transport operators