Natalya Gyzenko

City: Rostov-na-Dony

0 Publications in RSCI

0 H-index

8 PAPAI index

2 Publications in the journal

Articles

Customer orientation as part of the implementation of logistics service

ART 15174

Authors:

Viktoriya Bondarenko,

Natalya Gyzenko

Full text Read online

The paper discusses service logistics concept and development of logistics services in the modern economy in the framework of improving the quality of customer service. Logistics service is a factor of increasing success of firms in the market and the customer orientation in building long-term partnerships with clients.

Keywords: marketing activities, satisfaction, consumer, logistics service, service, logistics tools, long-term cooperation

The diversification of logistics services in the transport: focus on customer satisfaction

ART 14714

Authors:

Viktoriya Bondarenko,

Anna Gyzenko,

Natalya Gyzenko

Full text Read online

The article considers the basic criteria set for the quality of logistical services in transport, in relation to rail freight. The scheme of the strategy of diversification provided by operators servants, which should lead to increased quality of customer service.

Keywords: logistics services, quality of service, transport operators