Keyword: «conflict management»

Training and education are characterized by regular pedagogical conflicts, caused by contradictions that are characteristic of the educational process. The purpose of the article is to study, prevent and resolve pedagogical conflicts with the participation of its direct subjects: conflicts that arise within the framework of teaching and educational agency as a reaction to the difficulty of implementing its main or additional tasks (conflicts of this type occur due to complications in “business” relationships) ; conflicts of unjustified expectations that occur in the classroom or as part of extracurricular activities as a reaction to actions that diverge from the established rules of interaction between teachers and students, diverging from the mutual result that they naturally expect (conflicts of this type occur due to complications of “role” relationships); conflicts associated with psychological incompatibility that occur in the classroom or as part of extracurricular activities in connection with the individual specifics of the teacher and his/her students, not entirely harmonious combination of their temperaments and characters. The main results of the article are the consideration of a conflict of a pedagogical nature as a special phenomenon, as well as its aspects and functional properties, which allow us to conclude that this type of interpersonal clashes is a mandatory element of the education system, and anyone can be involved in this confrontation – from teachers and administration representatives to students and members of their families. The degree of negative impact of conflict on those who participate in it is directly dependent on such personal characteristics as conflict, which is present in some students, but absent in others. In addition, the wish to overcome differences in every of the opponents is of great importance. These factors are very significant for our research. In the framework of neutralizing a conflict situation, an important role is played by the implementation of a cooperation scenario (interaction, partnership), which is characterized by a high degree of involvement of all participants in the conflict in the process of overcoming it, the desire for compromise, balancing claims, and awareness of the importance of mutual communication. The main behavioral algorithm is designed to take into account approaches to conflict resolution at different stages in the context of the current conflict management model based on the principles of mediation. The integrated use of communication, administrative, mediation, and leadership skills of teaching staff is a primary factor influencing conflict management.