Keyword: «employee satisfaction»

The Successful implementation of management activities requires skills and ability to build relationships with the staff, to be able to convince and to have a motivating effect, this requires thorough preparation: identify the purpose of the dialogue, to examine the psychological characteristics of the opponent, his intellectual, moral and volitional character, to consider the tactics of behavior, and other major and minor factors. This article addresses one of the ways of implementation of management actions – assessment of staff loyalty, which serves as a measurement tool of any facility relevant to a particular organization in a given time.