Keyword: «operational control»

The article substantiates the need for operational control to ensure the required quality of service of consumers of the enterprises of hotel sphere on the basis of introduction of standard operating procedures. Proposed a package of work procedures of the business sphere, the introduction of which will allow all involved in the business – customers, employees, managers and owners to get its benefits.

The article discusses the structure and content of the zero-cycle works in construction. It provides a classification of the main types of preparatory, earthworks, and foundation works. Special attention is paid to the systematization of key parameters that are subject to quality control in accordance with regulatory documentation. The role of the zero-cycle in ensuring the overall safety and durability of an object is determined.