Keyword: «inclusive tourism»

Creation of the barrier-free environment for persons with limited opportunities plays an important role in involvement of guests and can become serious competitive advantage of the hotel enterprise. The organization of service of guests with limited opportunities assumes creation of the corresponding hotel infrastructure, which is based on the principles of universal design. Observance of these principles found reflection in standard and legal documents and the recommendations reflected in article.

The article examines the history of the development of inclusive tourism in Russia, where special attention is paid to research, as well as the legislative framework. The features of inclusive tourism are noted, which affects both the quality of life and the social well-being of tourists with disabilities. Modern digital services as inclusive projects are highlighted. The problems limiting the development of inclusive tourism as an important sector of the economy have been studied in detail. It is emphasized that it is the support of the state that plays a huge role in the development of inclusive tourism.