Keyword: «management of orders»

Management of orders at the enterprise with use of the automated Customer Relationship Management System

ART 16061

Authors:

Sergei Mochalin,

Vitalii Shamis

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The paper is devoted to some aspects of orders management in logistics. The authors compare some CRM-systems are compared and choose the best one on some indicators; shows efficiency of introduction of CRM-system (in particular, “1C:Enterprise 8 CRM” with the module “Management of Orders”).

Keywords: logistics, the order, customer relationship management system, management of orders, 1c, the automated system