Keyword: «customer relationship management system»

Management of orders at the enterprise with use of the automated Customer Relationship Management System

ART 16061

Authors:

Sergei Mochalin,

Vitalii Shamis

Full text Read online

The paper is devoted to some aspects of orders management in logistics. The authors compare some CRM-systems are compared and choose the best one on some indicators; shows efficiency of introduction of CRM-system (in particular, “1C:Enterprise 8 CRM” with the module “Management of Orders”).

Keywords: logistics, the order, customer relationship management system, management of orders, 1c, the automated system

The impact of digitalization on the communication activities of organizations

Authors:

Egor Denisov,

Elena Chilingir

The article discusses the use of a means of automating the organization's communication activities in the context of digital communication. The problems of integration of interactive workflow systems, electronic document management and customer relationship management are analyzed.

Keywords: customer relationship management system, digitalization, digital communication, workflow automation, customer relationship automation, communication activities, crm system