Keyword: «mental attitude»

The problem of the negative impact of conflicts on the work results is relevant for most organizations. In recent years, there has been a tendency in the industrial divisions of the Russian Railways Holding of reducing the number of innovation proposals and increasing the level of tension between the heads of departments and employees. The purpose of the work is to generalize views on the nature and essence of conflicts; to study the personal causes of innovative conflicts. The main results of the study: the factors that affect the productivity of intellectual activity and the level of conflict in the company's divisions are analyzed; the measures that contribute to reducing their negative impact on the efficiency of the company are proposed.