Keyword: «business processes»

This article discusses popular CRM systems for developers that take into account the complexity and opacity of the construction business. The functional capabilities of systems and tasks that should be solved by systems in this industry are presented.

The relevance of this topic lies in the fact that in the XI century a large number of small and medium-sized businesses are constantly in difficult conditions, due to the dynamics of the pace of development of modern technologies and new requirements of business organization, which business is not able to cope with. The organization of business processes will enable enterprises to consolidate their stable position in the market and will allow them to successfully cope with the increase in competition, ways to reduce the cost of production and the introduction of new effective management methods.

The article substantiates the need to assess audit risks and risks of business processes when carrying out both internal and external audits, provides fundamental definitions of risks, highlights the directions for compiling a risk map of an economic entity, describes the main procedures for audit risks and stages of risk-based audits, and develops scheme for organizing risk-oriented external and internal audits.

The article discusses the reasons for the formation and development of the balanced scorecard system, notes the main problems of implementing the organization's strategy, the concept of enterprise management based on the balanced scorecard, reveals the content of the company's main prospects (finance, clients, internal business processes, training and development) , forming the basis of balanced indicators. The principles of forming a management system for the development of an organization based on a bal-anced system of indicators, including qualitative and quantitative indicators, are also given.