Keyword: «quality system»

The article deals with the development of the concept of an enterprise competitiveness management. The definitions of the term "competitiveness" given by various scientists and researchers are considered. Modern factors of enterprise competitiveness of both external and internal environment are studied.

The article considers approaches to quality system establishment at enterprises of sanatorium-resort type, international standards and principles necessary for the establishment of quality system. The author discusses the influence of dynamic and formal elements on the functioning of the quality system at enterprises of sanatorium-resort type, appropriateness of "strength model" use. The features of services quality indicators are presented.

The article proposes a model for implementing a quality management mechanism at an enterprise, describes the stages of its development and implementation. The authors outline the theoretical foundations that were taken into account in the process of forming this mechanism: a “quality loop” containing the product or service life cycle, the structure of quality management system and its functions, as well as a list of instruments that contribute to ensuring the functioning of quality management systems.