Alyona Stolyarenko

The article proposes a model for implementing a quality management mechanism at an enterprise, describes the stages of its development and implementation. The authors outline the theoretical foundations that were taken into account in the process of forming this mechanism: a “quality loop” containing the product or service life cycle, the structure of quality management system and its functions, as well as a list of instruments that contribute to ensuring the functioning of quality management systems.

The terminological apparatus reflecting the content of the stated research task is considered in the article. The concept of "Effect" and "Efficiency" is analyzed and a version of these terms interpretation is presented; the classification of efficiency types is considered; the main goals of the enterprise effective functioning are outlined; special attention is paid to the study of economic and social, as well as socio-economic efficiency; the basic concepts of efficiency (categories, principles, indicators) are investigated with detailed consideration of each; the author's definition of "enterprise efficiency" and " enterprise efficiency evaluation" is presented; the main tasks of the enterprise efficiency evaluation are underlined; the importance of enterprise efficiency evaluation for the enterprise and society is determined.

The article deals with the concept of information systems in the world today, their importance for tourist companies. It gives also three classification criteria of their use: functional characteristics, levels of control and territory of use in the tourism industry. The article also reflects the influence of information systems on the development of tourism according to three levels of their use. The practical value of the article is in identifying the problems arising from the information systems use in the field of tourism activity, both from the part of the tourist companies’ management and from potential customers.

In the article the theoretical approaches that reveal the purpose of the system of motivation of the personnel, revealed deficiencies in the proposed schemes of motivation system. The methods that affect staff. The summary of theoretical material is determined that the staff incentive system – is the interconnection and interdependence of objectively existing factors, methods, principles and incentives emanating from managers to encourage employees to effectively implement the existing goal of a going concern. The basic elements of the system of motivation of the personnel. The most widespread approaches to the formation and implementation of personnel motivation system. To identify the most productive approach to the formation of the system of motivation of the personnel of the sanatorium allocated the basic principles of the system of motivation of the personnel.

The paper describes the methods to analyze the external environment of the tourism business. The authors classify the methods of strategic analysis of external and internal environment; conducted SWOT-analysis and PEST-analysis of the hotel complex “Oreanda”.