Keyword: «professionally significant qualities»

The paper studies the problem of formation of emotional stability volunteer social programs, students in higher education.

The introduction of the competence-based paradigm in higher education implies a change in the learning model and the methods used. The increased need for the formation of universal competences and professionally significant qualities causes the expansion of the use of interactive teaching methods and the development of programs based on them. The increased interest in interactive teaching methods is justified, since their use in university teaching practice is most optimal in the formation of competences. Communicative tolerance is a key professionally significant quality in the structure of professional qualities of a social worker. This quality reflects the ability to build interpersonal interactions with clients of social work. A social worker with communicative tolerance is able to maintain emotional stability in difficult situations of interaction with people in difficult life situations. The purpose of the article is to substantiate, develop and test a communicative tolerance training program for students who major in "Social work", to conduct a test study to evaluate the effectiveness of the training program. The leading method of studying the problem is an experimennal study, which allows evaluating the effectiveness of the developed and tested program for training communicative tolerance. The results of the work show that the students who took part in the training based on interactive teaching methods increased the overall level of communicative tolerance. The number of students with the “Average level of acceptance of others” indicator increased by 16% at the end of the training. These results are significant and important in the context of the professional training of social workers and specifically for the formation of the universal competence UC-5 (Able to perceive the intercultural diversity of society in the socio-historical, ethical and philosophical contexts). Competence UC-5 is a key planned result of teaching students the discipline "Ethics and deontology of social work". The training program for the formation of communicative tolerance can be used in future when teaching students who major in "Social work" field within the framework of the "Ethics and deontology of social work" discipline. The training program for the formation of communicative tolerance, with the necessary adjustments, can be used in the training of specialists in other helping specialties: teachers, psychologists, lawyers, doctors, etc. Testing of the training and evaluation of its effectiveness led to the conclusion that the process of developing communicative tolerance should not be limited to the participation of students in one training program. This process should be permanent and include additional theoretical classes, as well as group classes on this topic at least once a year. This article can become a methodological basis for further study of the problem of communicative tolerance and the development of methodological tools both for students who major in "Social Work" field and other socionomic specialties.