Keyword: «seller»

Organization of effective interaction with customers in the trade organization

ART 14717

Author:

Inna Emelyanenko

Full text Read online

The article deals with the construction of efficient interaction with customers, aimed at ensuring the success of trade organization. Are the views of the leading scholars on this issue and gives the author's conclusions the current situation in the sphere in question, taking into account Russian realities.

Keywords: consumers, relationship, trade organization, the buyer, seller

MANAGING THE CUSTOMER SERVICE PROCESS IN RETAIL ORGANIZATIONS

Author:

Georgii Kekshin

The article deals with the issue of managing the process of customer service in a trade organization, and ways to improve it.

Keywords: efficiency, trade organization, seller, sale, service, product, buyer, customer