Keyword: «quality of services»

The paper describes the quality of transport services for passengers, system of quality indicators, methods determining their values and basic requirements to the transport network of passengers.

Internal marketing is one of the mechanisms for increasing the competitiveness of universities. Features of the university internal marketing are determined by the peculiarities of the educational service itself. It is proposed to expand the concept of internal marketing to university students who actively participate in all processes of the university's life. The most important component of the university internal marketing is monitoring of students' satisfaction with their staying in the university. An important role in evaluating students' satisfaction with studying in the university is played by assessing the students' social well-being.

The article examines the current state and dynamics of the Smolensk region's public services market, namely, the cost of public services provided to the population of the region as a whole and by type. An analysis is made of the problems hindering the development of the market for services, including the imperfection of the classification system of services and their statistical accounting, the lack of financial support from the state, difficulties in assessing the quality of services due to the lack of a certification system for household services, and others. Based on the results of the analysis, a complex of organizational and economic measures is proposed aimed at improving the structure of the consumer services market, which will serve as a factor in the development of the regional consumer market and will allow balancing supply and demand.