Keyword: «professional burnout»

The article presents a historical analysis of the study of the problem of burnout abroad and in Russia, highlights issues related to the main stages of development of this phenomenon as a psychological concept, and considers existing approaches to understanding the nature of this phenomenon. This phenomenon is of interest, as it is relevant at the present time, despite the fact that as a scientific object was discovered more than forty years ago.

Today, the problem of professional burnout of employees is significant for most organizations. We understand under this burnout the process of gradual loss of emotional and physical energy, which manifests itself in symptoms of fatigue, exhaustion, personal detachment and decreased satisfaction from work. The purpose of this work is to summarize views on the nature and essence of professional burnout, its causes, factors, symptoms and consequences; to identify the factors of professional burnout in train dispatchers. The main results of the study: the author describes specific features of train dispatchers’ work, determines the main factors of burnout in the traffic control directorate, and proposes recommendations for reducing their negative impact.